Privacy Policy
This page explains what information Celvencia may collect, how it is used in the course of providing services, and how privacy-related requests can be made.
1. Scope
This Privacy Policy applies to information collected through the Celvencia website, contact channels, booking tools, onboarding flows, payment processes, and service delivery systems. It is intended as a practical operating policy and should be reviewed against the final business setup before launch.
2. Information collected
Celvencia may collect personal and business information such as name, email address, company name, website details, project requirements, scheduling data, onboarding responses, and communication history. Payment information is processed by third-party providers and Celvencia may receive transaction references, payer details, and billing status rather than full card data.
3. How information is used
Information may be used to respond to enquiries, evaluate project fit, deliver websites and automation services, process or confirm purchases, manage subscriptions, provide support, improve operations, and maintain basic analytics around form submissions, bookings, and commercial performance.
4. Tools and service providers
Celvencia may use third-party tools such as Calendly, PayPal, Google Drive, Google Sheets, Airtable, Trello, Notion, email providers, analytics tools, and workflow automation platforms. These services may store or process data on Celvencia’s behalf for scheduling, payment handling, communication, delivery, and internal operations.
5. Legal basis and commercial necessity
Where applicable, data is processed because it is necessary to respond to a request, perform a service agreement, manage an ongoing client relationship, comply with payment or record-keeping obligations, or pursue legitimate business interests such as service improvement and fraud prevention.
6. Data retention
Information is retained only for as long as reasonably necessary for service delivery, client relationship management, compliance, dispute handling, internal records, and legitimate business operations. Some information may remain in backups, accounting records, or project archives for a limited period even after active work has ended.
7. Data sharing
Celvencia does not sell personal information. Information may be shared with service providers, contractors involved in delivery, payment processors, legal or compliance advisors, or authorities where required by law or where reasonably necessary to protect the business, clients, or users.
8. Cookies and analytics
The website may use basic analytics, event tracking, and related technologies to understand traffic, bookings, conversions, and performance. These tools help evaluate the commercial effectiveness of the site and service funnel. Browser settings may allow some controls over cookies and tracking technologies.
9. International transfers
Because third-party tools may operate internationally, data may be processed or stored in countries outside a visitor’s local jurisdiction. By using the site or engaging the service, users understand that operational tools may involve cross-border data handling.
10. Your rights
Depending on the laws that apply, individuals may have rights to request access, correction, deletion, restriction, objection, or portability of their information. Celvencia will review reasonable requests in good faith and respond in line with operational feasibility and legal obligations.
11. Security
Reasonable steps are taken to protect information against unauthorized access, misuse, or disclosure. No internet-based system can be guaranteed completely secure, so users should avoid sending highly sensitive information through unsecured channels unless specifically requested.
12. Contact
Privacy-related requests, correction requests, or deletion enquiries can be sent to hello@celvencia.com.